Service
Training & Certification
Calibrated moderators, certified continuously.
End-to-end LMS, online exams and recurring re-certification cycles that keep every moderator calibrated to the latest client guidelines.
Scope
Policy & guideline courses per client
Scenario-based simulations
Timed online exams with auto-grading
Mandatory re-certification cycles
Process
01
Curriculum
Course built from client rulebook + edge-cases
02
Train
Self-paced modules + live workshops.
03
Certify
Timed exam with cut-score per role.
04
Re-certify
Mandatory re-cert every 60–90 days.
Deliverables
Course library
Per-moderator certification record
Skill-gap analytics
Refresh cadence plan
Training & Certification
Request a proposal
Share your company details and preferred SLA. A Redeflex specialist will scope the engagement and reply within one business day.
Default SLA for this service
Cert cut-score
≥ 90%
Re-cert cadence
60–90 days
Reporting
Real-time LMS dashboard
Direct line
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