Service
Content Quality Services
Multi-tier QC for 99.99% accuracy.
Multi-tier QC workflows ensuring 99.99% accuracy across every regional language and content type — with calibration, sampling and root-cause reporting.
Scope
Tier-1, Tier-2 and golden-set sampling
Calibration & inter-rater agreement
Root-cause analysis on defects
Continuous moderator coaching
Process
01
Sample
Stratified sample drawn from production queue.
02
Re-audit
Senior QC re-audits sampled assets.
03
Score & RCA
Defects scored and root-caused.
04
Coach
Findings feed back into moderator coaching.
Deliverables
Daily QC scorecard
Defect RCA report
Coaching action plan
Content Quality Services
Request a proposal
Share your company details and preferred SLA. A Redeflex specialist will scope the engagement and reply within one business day.
Default SLA for this service
Accuracy target
99.99%
Sampling rate
5–20% configurable
RCA TAT
24 hrs
Direct line
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